Dedicated Status Page

Status pages allow you to check for updates regarding the availability of the IBM webMethods iPaaS environment, major, minor, and fix releases, incident history, planned maintenance events, or when IBM webMethods iPaaS reports or resolves an incident. When tenants are provisioned, you are automatically subscribed to the general status page.

Customers on the Enterprise Plus plan are provided with a dedicated status page to monitor their tenants.

IBM will reach out to you and request that you complete the following steps for each of your tenants:

  1. Sign in to your IBM webMethods iPaaS tenant.

  2. Go to Administration > Users > Add user.

    Note
    IBM will use this user solely to monitor your tenants.

  3. In the New User window, enter the following details:

    • First name: IBM webMethods
    • Last name: Monitoring
    • Email: ibmipassmon@wwpdl.vnet.ibm.com
    • Username: ibmipassmon
    • Roles: Select the products you are subscribed to (such as Integration, B2B, API Gateway, and so on), and then click Save.

  4. Disable MFA for ibmipassmon users. To do this, go to Administration > Users, search for the ibmipassmon users, select Edit for each user, and turn off the Basic OTP authentication option.

  5. Create an email distribution list (DL) of individuals responsible for managing your tenants and share the email addresses with IBM support if you have opened a support ticket, or with your Customer Success Manager (CSM) if you hold an Enterprise Plus contract. These email addresses can also be integrated into your internal monitoring system to trigger alerts.

IBM deploys the dedicated status page components in your pre-production environment and monitors them for a week before making them live on your dedicated status page. If you require any changes to the dedicated status page in the future, submit a support ticket with the details of your request.