Custom Domain

A custom domain is a unique name that identifies your website. There are scenarios where you do not want to expose the default domain provided by webMethods.io End-to-End Monitoring. In such cases, you can customize the default tenant URL or domain and access the tenant using your own domain.

Use custom domains if you want to make your application accessible on your own domain. Custom domains direct requests to your own URL.

How It Works

You can request a custom domain name for your tenant. For example, if your company domain is abc.com, you can have the domain name as https://subdomain.abc.com. Contact Software AG Global Support for details on how to enable and configure the custom domain capability.

Subdomain Name Prerequisites

Before requesting for a custom domain, you must ensure that -

Steps to configure custom domains

  1. Determine the number of domains to be configured for your account and the list of custom domains. The domain names are owned by you.
  2. Decide the SSL certificate needed, which depends on whether you want to protect:
    • A single domain or
    • Multiple subdomains of a domain or
    • Multiple domain names.
  3. Share the number of domains to be configured for your account and the list of custom domains with Software AG.
  4. Software AG will create a certificate signing request (CSR) and will provide you the details.
  5. Based on the CSR, get the SSL certificates from a Certificate Authority (CA) and determine the number and type of domains you need protected by the certificates.
  6. Send the SSL certificates to Software AG to configure the certificates on the custom domain load balancer.
  7. Software AG will send you the CNAME. Using the CNAME, configure your DNS to point to the custom domain load balancer.
  8. After the configuration is complete, you can start using the custom domain to access webMethods.io End-to-End Monitoring.

Note:

  • Contact Software AG Global Support and the Software AG Cloud Operations teams for information on allowing the custom domain network load balancer (NLB) IPs and the ports to open.

Checks for existing assets after configuring custom domains

Mandatory Configuration

The below outlined configuration is mandatory for End-to-End Monitoring to capture traces in your Software AG cloud ecosystem.

Important:
Software AG cloud products can sometimes be configured with customized custom domains, across your development, test and production tenants. We require knowing wherever this customization is applied. In order for End-to-End Monitoring to trace transactions in these products, contact Software AG Global Support and provide the customized custom domain details on all products in use across all your tenant types in your cloud ecosystem.

  • webMethods.io Integration
  • webMethods.io B2B
  • webMethods.io API Gateway
  • webMethods Cloud Container
  • Software AG Cloud

This table helps you to identify the Software AG Cloud Region based on your tenant URL.


Software AG Cloud Region Sample Tenant URL
US1 Oregon AWS https://tenantname.e2em-aw-us.webmethods.io/e2emonitoring/
US2 East Azure https://tenantname.e2em-az-us.webmethods.io/e2emonitoring/
EU2 Frankfurt AWS https://tenantname.e2em-aw-eu.webmethods.io/e2emonitoring/
EU3 West Azure https://tenantname.e2em-az-eu.webmethods.io/e2emonitoring/
AU1 Australia East Azure https://tenantname.e2em-az-au.webmethods.io/e2emonitoring/
AU2 Australia AWS https://tenantname.e2em-aw-au.webmethods.io/e2emonitoring/

For product-specific sample tenant URLs, refer to these links: