Common Questions

Freshdesk is a customer support software for businesses. It lets you create companies and create, update or delete tickets on behalf of those companies. 


  • New Ticket

    Triggers when a new ticket is created

  • Update Ticket

    Triggers when an existing ticket is updated


  • Add Note to Ticket

    Add a note to the specified ticket

  • Create Company

    Create a new company

  • Create Contact

    Create a new contact

  • Create Ticket

    Create a new ticket

  • Delete Company

    Delete the specified company

  • Delete Contact

    Delete the specified contact 

  • Delete Ticket

    Delete the specified ticket

  • Get Companies

    Retrieve some or all companies

  • Get Contacts

    Retrieve some or all contacts

  • Get Tickets

    Retrieve some or all tickets

  • Update Company

    Update the details of the specified company

  • Update Contact

    Update the details of the specified contact

  • Update Ticket

    Update the details of the specified ticket

Note: To retrieve or access the API key and Domain Name for Freshdesk, ensure that you are an admin or account owner of the Freshdesk account.

Whenever you try to create a Freshdesk account for configuring a trigger or action, you will see the following window:

Let’s now understand how to retrieve the API key and Domain Name for Freshdesk.

How to retrieve the API key for Freshdesk

Step 1 - Login to your Freshdesk account

Click on the Profile Picture icon given on the top-right hand side of the window and select the Profile Settings option.

Step 2 - Retrieve the API key

On the right side of the Profile Settings window, you will find the API key for Freshdesk. You can optionally reset the API key to create a fresh API key.

Copy this key and paste it in the API Key field of the Connect to Freshdesk window on Integration.

How to retrieve the domain name for Freshdesk

To retrieve domain name for Freshdesk, follow the instructions given below:

  • Login to your FreshDesk account
  • Check the URL of the webpage as shown in the image below.
  • Your domain is the series of alphanumeric characters before For example, if your account URL is ‘’, the domain name is softwareag.

Copy the domain name from the URL and paste it in the Domain Name field of the Connect to Freshdesk window on Integration.

After entering both the values in their respective fields, click on the Add button. An account will automatically be created and added under Connect to Freshdesk field. You can then use this account in all Freshdesk actions or triggers.